Cita APA (7a ed.)

(2013). Integrated measurement-- KPIs and metrics for ITSM a narrative account / Daniel McLean. [electronic resource].

Cita Chicago Style (17a ed.)

Integrated Measurement-- KPIs and Metrics for ITSM a Narrative Account / Daniel McLean. [electronic Resource]. 2013.

Cita MLA (9a ed.)

Integrated Measurement-- KPIs and Metrics for ITSM a Narrative Account / Daniel McLean. [electronic Resource]. 2013.