Cita APA (7th ed.)

(2013). Integrated measurement-- KPIs and metrics for ITSM a narrative account / Daniel McLean. [electronic resource].

Cita Chicago (17th ed.)

Integrated Measurement-- KPIs and Metrics for ITSM a Narrative Account / Daniel McLean. [electronic Resource]. 2013.

Cita MLA (9th ed.)

Integrated Measurement-- KPIs and Metrics for ITSM a Narrative Account / Daniel McLean. [electronic Resource]. 2013.

Atenció: Aquestes cites poden no estar 100% correctes.