APA (7th ed.) Citation

(1992). Measuring customer satisfaction: Development and use of questionnaires / Bob E. Hayes.

Chicago Style (17th ed.) Citation

Measuring Customer Satisfaction: Development and Use of Questionnaires / Bob E. Hayes. 1992.

MLA (9th ed.) Citation

Measuring Customer Satisfaction: Development and Use of Questionnaires / Bob E. Hayes. 1992.

Warning: These citations may not always be 100% accurate.