Cita APA (7th ed.)

(2010). The power of business process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptability / Susan Page.

Cita Chicago (17th ed.)

The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability / Susan Page. 2010.

Cita MLA (9th ed.)

The Power of Business Process Improvement: 10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability / Susan Page. 2010.