APA (7th ed.) Citation

(2012). Mapping workflows and managing knowledge capturing formal and tacit knowledge to improve performance / John L. Kmetz. [electronic resource].

Chicago Style (17th ed.) Citation

Mapping Workflows and Managing Knowledge Capturing Formal and Tacit Knowledge to Improve Performance / John L. Kmetz. [electronic Resource]. 2012.

MLA (9th ed.) Citation

Mapping Workflows and Managing Knowledge Capturing Formal and Tacit Knowledge to Improve Performance / John L. Kmetz. [electronic Resource]. 2012.