(1999). Determining caller needs listening skills, questioning techniques / Telephone "Doctor.". [videorecording].
Chicago Style (17th ed.) CitationDetermining Caller Needs Listening Skills, Questioning Techniques / Telephone "Doctor.". [videorecording]. 1999.
MLA (9th ed.) CitationDetermining Caller Needs Listening Skills, Questioning Techniques / Telephone "Doctor.". [videorecording]. 1999.
Warning: These citations may not always be 100% accurate.