(2002). Statistics, measures, and quality standards for assessing digital reference library services: Guidelines and procedures / Charles R. McClure, R. David Lankes, Melissa Gross, Beverly Choltco-Devlin.
Chicago Style (17th ed.) CitationStatistics, Measures, and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures / Charles R. McClure, R. David Lankes, Melissa Gross, Beverly Choltco-Devlin. 2002.
MLA (9th ed.) CitationStatistics, Measures, and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures / Charles R. McClure, R. David Lankes, Melissa Gross, Beverly Choltco-Devlin. 2002.
Warning: These citations may not always be 100% accurate.