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Cita MLA (9th ed.)Service Research and Innovation 5th and 6th Australasian Symposium, ASSRI 2015 and ASSRI 2017, Sydney, NSW, Australia, November 2-3, 2015, and October 19-20, 2017, Revised Selected Papers / Edited by Amin Beheshti, Mustafa Hashmi, Hai Dong, Wei Emma Zhang. [electronic Resource]. 2018.