APA (7th ed.) Citation

(2009). Best practices: Difficult people Working Effectively with Prickly Bosses, Coworkers, and Clients. John Hoover. [electronic resource].

Chicago Style (17th ed.) Citation

Best Practices: Difficult People Working Effectively with Prickly Bosses, Coworkers, and Clients. John Hoover. [electronic Resource]. 2009.

MLA (9th ed.) Citation

Best Practices: Difficult People Working Effectively with Prickly Bosses, Coworkers, and Clients. John Hoover. [electronic Resource]. 2009.